I had a call from a 3rd Party vendor to the automobile dealership industry who was pulling data from their client’s Reynolds DMS’ and all of a sudden couldn’t do it anymore. Not wanting to become colossal pains to their clients they asked me to help. These are nice folks not pulling a high volume of data but important data none-the-less. Definitely not candidates for RCI. I had to do a little research to get myself up to speed as I hadn’t done much R&R work lately. See my last post about a previous conversation with the RCI team.
Installing the Reynolds Software Manager and ERAccess and is the key. To do that someone needs to help you. Otherwise you will probably be remoting into an ERAccess PC on the customer’s network and working there. Once we have access unfortunately we have to use the R&R proprietary Query (7601) or Report Generator programs to pull the data just like before. I’ve yet to find a 3rd Party extraction tool for UniVerse although it probably wouldn’t be hard to wire up PowerShell using the UniOLEDB Data Provider. The problem is someone with access to the Unix root would need to get to the UniVerse Server Admin and setup an account to show files. That’s not going to happen unless someone with an R&R system wants to experiment with me.
Since ADP and R&R use the same database (Currently Rocket UniVerse, formerly IBM UniVerse, originally PICK) their “Certified” interface would be a .Net data provider (hopefully) or XML service. I have a data provider for ADP but it crashes on Win7 systems. At any rate, we were able to solve the vendor’s problems going forward and get them back in the game. The goal now is to streamline this process with Rocket Software’s assistance and in this regard I will keep you posted.